Troubleshooting

Solutions to common issues when using Synced.

Calendar not syncing

If your calendar events aren't appearing in Synced:

1. Go to Settings → Calendars
2. Check if your calendar shows as "Connected"
3. If not, click Reconnect Calendar to re-authenticate
4. This often happens when your OAuth token expires (every 30-90 days)

Meetings not appearing on calendar

If meetings created in Synced don't appear on your Google/Outlook calendar:

• Check that your calendar connection is active
• Verify the meeting was confirmed (not still in draft status)
• Try reconnecting your calendar via Settings
• Ensure the meeting platform (Google Meet/Teams) matches your calendar provider

MCP not connecting

If Claude can't access Synced via MCP:

• Verify your API key is correct and active
• For Claude Desktop: Check claude_desktop_config.json syntax
• For Claude.ai: Ensure the SSE URL includes ?api_key=
• Restart Claude after config changes

Participant showing as "Not on Synced"

This means the email address doesn't have an active Synced account. You can still schedule with them — they'll receive a booking link to pick a time from your availability.

Contact Support

If you're still experiencing issues, contact us at carlos@meetsynced.com.